Fulton County Logo
Contact the County
Water & Sewer Billing and Collections Division
 
 
 
 
 
 

Water & Sewer Billing: Frequently Asked Questions | Print |

 FREQUENTLY ASKED QUESTIONS

   

Q:  Why am I unable to complete the online user registration?  

A: Please make sure to use your 8 digit customer number and 8 digit account number during the registration process. Both of these numbers may start with zeros. If your customer number or account number starts with zeros, include those zeros when registering.

Example:

Registration Example

 

Q:  Do you charge convenience fee to make a one-time online payment?      

A: No, we do not charge additional convenience fees for online payments.

 

Q:  What areas do you service?    

A: Fulton County Water & Sewer Billing and Collections Division manages the water and sewer accounts for residents in north Fulton County, north of the Chattahoochee River. Our service area  includes  the City of Alpharetta and the unincorporated sections of Alpharetta, Roswell, Duluth, Milton, Suwannee, Johns Creek and Woodstock.

 

Q:  Do you provide water, sewer, or sanitation service to the residents of the City of Atlanta?

A: No. Our Division does not directly provide service to the residents of the City of Atlanta. If you are a resident of the City of Atlanta, please contact ATL311 Customer Service at (404) 546-0311. Please click here  for other Fulton County cities.

 

Q:  My water bill is being addressed to "Occupant Occupant"? Why is my name not listed on the water/sewer bill?    

A: Your bill is being addressed to "Occupant Occupant" because a water/sewer service account has not been properly established for this location. This could mean that we have not received all required documentation and/or contact information from the current resident to setup the account.  To remedy this matter you will need to fill out and submit the Application for Water/Sewer Services and provide additional required documents.

 

Q:  I live in the City of Atlanta. Why am I receiving garbage collection/sanitation charges from Fulton County?

A: If you have garbage collection/sanitation charges which were incurred prior to 1997 and you live in the City of Atlanta, please call Customer Service Line at (404) 612-6830 for more information.

 

Q:  Why am I unable to access the payment page?

A: You may need to disable your web browser's pop-up blocker in order to access the payment page.

 

Q: Why does my bill seem high compared to my neighbors, or compared to previous bills?

A:  All families use water differently, so it is not advised to compare usage with other households. However, if  there is a substantial difference, you may have a leak. See the High Usage and Leak discussion section.

 

Q:  I am the owner of a rental property and it is vacant. Do I need to transfer the service into my name?    

A: Yes. When a rental property is vacant, the owner is responsible for the water and sewer bill. Please call the Main Customer Service Line at (404) 612-6830 to transfer the service.

 

Q:  Why do I continue to receive bills for water and/or sewer service charges when I am not using water or sewer service?    

A: You will continue to receive at least a minimum bill for water and/or sewer service charges, which covers meter maintenance and readings.

 

Q:  What if my account is past due?

A: Life happens and a financial hardship can happen to anyone. We offer payment extensions and arrangements for more manageable payments. Additionally, a partial payment is better than no payment and may keep the water on. If you would like to discuss your options, please contact Customer Service at (404) 612-6830 during normal business hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. We want to help!

 

Q: I am moving. How do I close my account?

A: Simply contact Customer Service at (404) 612-6830 during normal business hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. and provide us with the move out date and the new mailing address.

 

Q:  Who is responsible for the water and sewer pipes between the street and my home or business?

A: Please reference our Service Lateral Responsibility fact sheet  to determine the responsibility.

Back to Top